Former Salesforce Principal Engineer with 9 US patents in multi-tenant database systems and query optimization. 20+ years building the exact infrastructure the world's largest platforms run on. Now building BOS — the operating system for business applications — and operating iCode Cherry Creek, a STEM education franchise in Denver where he lives the problem every day.
The missing infrastructure layer between probabilistic AI and reliable business outcomes. Applications defined as metadata graphs, not code.
Every business process is a finite state machine. BOS abstracts at the business process layer — the one layer the entire market has ignored, including the workflow layer voice agents need.
AI agents hallucinate, skip steps, and produce inconsistent results. Businesses can't bet their operations on "usually works."
Every business process has states, transitions, and rules. Current AI has no concept of deterministic process execution.
Missed leads, botched handoffs, compliance gaps — when agents fail at business processes, it costs real money.
Traditional CRMs abstracted the data layer. Zapier connected apps. BOS abstracts the business process itself.
| Traditional CRMs | BOS Platform | |
|---|---|---|
| Abstraction | Data layer (Custom Objects) | Process layer itself |
| Workflows | Manually configured | Learned from behavior |
| Logic | Static rules: IF x THEN y | ML-driven: 94% confidence |
| Setup | Months + expensive consultants | Zero configuration — works instantly |
| Learning | No adaptation | Continuous per-org optimization |
A full-stack operating system for business applications, serving humans and AI agents as first-class consumers.
Lead Director · Subscription Director · Franchise Director · Your App
FSM Interpreter · Server-Driven UI · Plugin Framework · Agent Service Discovery · Voice Agent Orchestration
Multi-Tenant Isolation · State Transitions · Audit Trail · ML Layer
PostgreSQL + RLS · Google Cloud Run · Supabase · Stripe Connect
The BOS thesis validated with production applications already in the field.
AI-first sales pipeline for franchise locations and service businesses. Now extended to qualify, build, test, and launch Retell voice agents inside the same operator workflow.
SaaS billing for developers via Stripe Connect. End-to-end onboarding journey with zero client logic.
Corporate analytics over franchise operations. Network-wide insights for multi-location businesses.
Retell is the conversation layer. BOS is the operating layer around it. We handle the business workflow that makes a voice agent usable in production: lead intake, calendar correlation, meeting-bot scheduling, transcript-driven refinement, test-number readiness, launch gating, and post-launch visibility.
As opportunities enter the system, BOS can start the automation journey early so the voice agent is already drafted or testable by the time the qualified call begins.
Meeting-bot and transcript events can drive automation in parallel with the human sales conversation, enabling keyword-triggered actions and live refinement during the call.
BOS does not just create a bot and hope. It tracks readiness artifacts, blocks go-live when required pieces are missing, and keeps queue/runtime health visible to operators.
Measured impact from iCode Cherry Creek — 40 leads/month baseline.
Provisional patents filed on multi-tenant graph schema and goal-driven customer journey FSM. 9 granted US patents in distributed systems and query optimization. Estimated portfolio value: $2.1–$8.3M.
Former Salesforce engineer who built the CRM infrastructure the big platforms run on. Now operates a franchise and lives the problem every day. Built the MVP to production solo in 6 months.
Every franchise location adds learning data. ML models improve for all orgs as the network grows. More locations = better recommendations = higher conversion = more locations.
Applications built on BOS depend on the FSM interpreter, plugin framework, and graph orchestration. Switching costs increase with every process defined on the platform.
Join the pilot program. Get your location running in 5 minutes. We'd love to show you a demo.